If you change your mind about an item within 30 minutes of placing the order, you can cancel it yourself by visiting My Orders. From there, click "view/modify order" next to the order with the item(s) you'd like to cancel. Click on the "cancel" button next to each item you would like to cancel. If you would like to cancel an item after the 30 minute window, please contact us. As long as your items have not shipped, we are usually able to cancel items or orders. Personalized items and certain products shipped directly from our vendors are subject to special approval.